People were pissed. I dropped DVD service altogether. Reportedly over a million customers just left. Now the company has made matters worse. The CEO came out with an "apology" that just made people madder. I won't go into details. You can read the Pogue article. Suffice it to say, people are going to have to deal with two different outfits--Netflix for streaming video, and a new company called "Quixster" for DVDs. Two bills, two web sites. More than twice the headache.
Hell, if I weren't in the middle of "Mad Men"--an HBO TV series Susan and I are watching--I'd be inclined to drop the company too. I am paying $8 a month for streaming, and most the movies offered are distinctly second tier. Just like the company now. They are going to have to reverse field pretty quickly are they are, I think, cooked.